Terms & Conditions

1. Shopping With Us

Using the menu on the right side of the screen select the category and then subcategory of the products you wish to purchase. Once you are inside the shopping category, you can view the products in that category. If you decide to purchase the item, select the amount and click 'Add to Cart ' to add the product to your shopping basket.

- Adding an item to your basket is not a commitment to buy. You can remove the item from the cart if you change your mind.

- At any time to review your order click 'Show Cart' at the top of the page.

- When you have finished shopping make sure items you have in your cart are correct, and click the 'Checkout' button .

- During the checkout process you will need to provide your billing and delivery details. Please select your preferred method of payment and click 'Next', then review your order. You can also leave us a note/comment. To place the order click 'Confirm Order' button.

- You will be then re-directed to PayPal to complete payment, if you have chosen to pay with debit / credit card or Paypal.

- If you have opted to pay by Cheque/PO you will be given details of where to send your Cheque/PO, which should be sent with the order reference written on the back (order number)

2. Payment

We welcome most major credit and debit cards. PayPal (an eBay company) is the secure payment processor for Rubyscraft.com.

We also accept payments by cheque and postal order.

The total cost of the order is the value of the products ordered plus shipping charge.

3. Delivery

Delivery is made by Royal Mail. We deliver to all UK mainland addresses and addresses in the Channel Islands. We also ship our products to the EU, USA and most other countries.

All current information about delivery charges and times can be found on our delivery page

4. Returns

We guarantee to refund any item you're not totally happy with completely free of charge, when you return it within 7 days of receipt, undamaged and in original packaging. Refunds will be made by crediting your card, PayPal account or a cheque, within 7 days of receipt of your return. The shipping charge is not refunded.


5. Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the web site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible.

6. Purchase of products

When you place an order request on our web site you will be e-mailed an acknowledgement of your intended order. You will also be informed about any changes to status of your order.

We reserve the right to reject any order. In such case we will immediately fully refund your payment. Non-acceptance of an order may result from one of the following:

- The product ordered being unavailable from stock.

- Our inability to obtain authorisation of payment.

- The identification of an error within the product information including price or promotion.

If there are any problems with your order we shall contact you as soon as possible.

The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.

We will take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the web site.

7. General Information

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this web site.

All rights, including copyright, in this web site are owned by or licensed to Rubyscraft.com. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Rubyscraft.com.

We have taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, 'brand' disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Rubyscraft.com or any of its employees or agents.

These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Should you have any questions please contact us.