All information taken by rubyscraft.com is strictly confidential and will only be used as necessary to process your order. We will only use any information collected about you in accordance with the Data Protection Act 1998 and we are fully PCI compliant. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.
Information collected about you includes name, address, phone number, IP address and email address. We also keep a record of items you have ordered on your account. We will retain all information on a secure database. The information collected will be used to process your order accurately.
Any instances where information is passed on to a third party are strictly part of order processing and fulfillment and in these cases all data is passed on for the sole purpose of fulfilling the order. No third party will use any data they receive from us for their own purposes and are obliged to keep the data private and to destroy it when no longer required. The following are instances where a third party will receive part of your data:
1.To process the order our payment provider Paypal will require customer name, address and card information in order to process your payment transaction.
2.Some items on our website are sent directly from our suppliers. In these instances we pass on customer name, address and phone number.
3.Our couriers, Royal Mail, FedEx and DPD require customer information including name, address, email address and mobile phone numbers. This information is solely for the use of delivery and tracking of that order.
If you have agreed to feedback email on your website account, we will also send you an email inviting you to submit product and service reviews after you order. If you do not wish to hear from rubyscraft.com or do not want to receive review emails, you will be given the option to unsubscribe. You can update any information we hold on you at anytime by contacting us by email at rubyscraft.com or text me on 07974356733 any amendments.
Under no circumstances will customer information will be passed on to any third parties for marketing purposes.
DISCLOSURE OF PERSONAL DATA
We may disclose your personal data:
•If we sell our business.
•To agents and service providers.
•In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
All original images, videos and text on this website are the property of rubyscraft.com All rights, including copyright, in the content of the rubyscraft.com web pages are owned or controlled by rubyscraft.com. You are not permitted to copy, broadcast, transmit, show or play in public, adapt or change in any way the content of the rubyscraft.com web pages for any commercial purpose whatsoever without the prior written permission of rubyscraft.com
Our aim is to always have up to date accurate product information on our website. However, there are sometimes instances where we get it wrong. This may include but is not limited to:
•Incorrect stock availability
•Changes in colours/items included in sets
•Differences in packaging
We will always correct any errors immediately once they have been brought to our attention, but we reserve the right not to process any order which is placed on the basis of incorrect information. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
All colour charts should be used as a guide only. Colours may vary dependent on computer screen or device and colour settings used.
All prices displayed on the website are shown in British Pounds (GBP) and are inclusive of VAT at the current rate of 20%.
You will still be charged for your order in GBP.
If an error is discovered in the price of any the goods in your order, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
Payment will be taken by Paypal at the time of ordering. No credit card details are stored on our website.
We accept the following cards:
Receipt of payment does not constitute acceptance of an offer to buy.
rubyscraft.com sends orders out internationally and orders are sent out on all working days. Once an order is received rubyscraft.com will determine the most suitable courier with which to despatch the order, determined by size, weight and service required. See our shipping information pages for our full shipping policy.
Upon dispatch, you will receive an email to let you know how and when your order has been sent, including any tracking information. If your order has been sent using DPD or Fedex, you will also receive order updates directly from the courier to your email address or mobile phone if you have provided a number.
rubyscraft.com shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
CUSTOMER AGREEMENT FOR USA ONLY
By placing an order on this web site, customers in the USA are giving implicit instructions for rubyscraft.com to complete the TSCA form (Toxic Substance Control Act) for the US customs service.
The TSCA form is a statement by us to certify that all chemicals in this shipment are not subject to TSCA.. Meaning that they are not toxic when used correctly. We will send TSCA form with your order.
By placing an order you are offering to purchase a product on and subject to the our terms and conditions. All orders are subject to availability and confirmation of the order price.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
ORDER CANCELLATION, RETURNS & REFUNDS
You have the right to cancel your order within 14 days, from the day you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us within 14 days of cancelling your order. We will give you a returns number and advise you of the best method of returning the goods. You will need to return the goods to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective).
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
All goods are returned at the customer’s risk. Please obtain proof of postage where possible.
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturer’s quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 14 days of receipt. We will organise replacement or refund including cost of delivery. Please do not return goods without contacting us first. We will give you a returns number and advise you of the best method of returning the goods to us.
We offer a “no quibble” 12 month guarantee against defects in materials and workmanship.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of receipt of the returned goods.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
You will not have any right to cancel a purchase for the supply of any DVD if the seal is broken or wrapping opened by you.
If you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that advertised on our website, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
REFUNDING THE COST OF DELIVERY
For orders delivered to UK addresses, we will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for express delivery, you will not be refunded for this enhanced service.
Some artists’ materials contain toxic or flammable substances. Material Safety Data Sheets are available on request. No art materials should be ingested or inhaled.
Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.
Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.